Hospitality Services & Management
Island One Resorts' management company, Island One Resorts Hospitality Group (IORHG), possesses vast expertise in the timeshare property management arena. It provides complete resort management services, including personnel, systems, infrastructure and equipment. IORHG, led by CEO Sulyn Stumbras, manages all Island One Resorts properties, totaling 1,107 villas. IORHG services include hospitality, homeowners association relations, accounting and financial management, inventory control and yield management, rental programs and risk management. IORHG services include:
Hospitality: Care of the physical facility, grounds and landscaping, maintenance, front desk operations, housekeeping, staffing and supervision.
Homeowners Association Relations: Management of association business, including organizing meetings, preparation of minutes, and mailing of required notices and other important communications
Accounting and Financial Management: Preparation of annual budgets; development of replacement reserve schedules; cash management and banking relationships; long range planning; preparation of monthly financial statements and variance analysis; owner financial servicing, and maintenance and taxes billing and collection.
Inventory Control and Yield Management: Operation of a central reservations systems with toll-free lines, which accommodate fixed, floating and points-based ownership as well as options including split week usage, bonus time usage, lock-offs and biennials.
Operation of Effective Owner Rental Program: Contractual relationships with domestic and international wholesalers, travel agents and tour operators. The rental accounting system provides owner rental accounting reports, rental income disbursement, source of business marketing reports and rate table management.
Risk Management: Insurance evaluation and comprehensive coverage available at reasonable volume rates; interior design and purchasing; training programs; experienced and knowledgeable timeshare and association legal staff; safety and security programs; human resources management; central purchasing with volume and bulk rate advantages; in-depth knowledge and relationships with both external exchange companies; and construction expertise.
Galaxy Exchange Company: Internal exchange company, allowing owners to exchange within the Island One Resorts properties.