Island One Resorts' management company, Island One Resorts
Hospitality Group (IORHG), possesses vast expertise in the
timeshare property management arena. It provides complete resort
management services, including personnel, systems, infrastructure
and equipment. IORHG manages all Island One Resorts properties,
totaling 1,230 units, which equates to over 61,500 interval weeks.
IORHG services include:
Hospitality: Care of the physical facility,
grounds and landscaping, maintenance, front desk operations,
housekeeping, staffing and supervision.
Homeowners Association Relations: Management of
association business, including organizing meetings, preparation of
minutes, and mailing of required notices and other important
communications.
Accounting and Financial Management:
Preparation of annual budgets; development of replacement reserve
schedules; cash management and banking relationships; long range
planning; preparation of monthly financial statements and variance
analysis; owner financial servicing, and maintenance and taxes
billing and collection.
Inventory Control and Yield Management: Operation
of a central reservations systems with toll-free lines, which
accommodate fixed, floating and points-based ownership as well as
options including split week usage, bonus time usage, lock-offs and
biennials.
Operation of Effective Owner Rental Program: Contractual relationships with domestic and international wholesalers, travel agents and tour operators. The rental accounting system provides owner rental accounting reports, rental income disbursement, source of business marketing reports and rate table management.
Risk Management: Insurance evaluation and comprehensive coverage available at reasonable volume rates; interior design and purchasing; training programs; experienced and knowledgeable timeshare and association legal staff; safety and security programs; human resources management; central purchasing with volume and bulk rate advantages; in-depth knowledge and relationships with both external exchange companies; and construction expertise.
Galaxy Exchange Company: Internal exchange company, allowing owners to exchange within the Island One Resorts properties.
